BS 8543:2015 Complaint handling in organizations. Specification

Find Similar Items

This product falls into the following categories.

You may find similar items within these categories by selecting from the choices below:

BS 8543:2015

Complaint handling in organizations. Specification

Status : Current   Published : June 2015

Format
PDF

Format
HARDCOPY



What is this standard about?

It provides organizations with an efficient and effective complaint handling process whereby the organization, its customers and its complainants all benefit. It was written by a group of complaint management experts and is the first fully updated standard in this area for some time.

Who is this standard for?

Any customer-facing organization could benefit from having an effective and efficient procedure in place which reflects both the organization’s needs and the needs of those in receipt of its products and services. Therefore this standard is relevant to all markets that provide products or services to consumers through any channel, including local authorities, banks, the NHS, utilities companies, retailers, etc.

Why should you use this standard? 

It specifies requirements for a complaint handling process that includes planning, design, operation, maintenance and improvement. 

It provides a specification for the design and implementation of an effective and efficient complaint handling process for all types of commercial or non-commercial activities.

The standard reflects that if complaints are properly handled and managed, an organization can improve its reputation, enhance customer satisfaction, build customer loyalty and retain customers.

In addition, the process described in BS 8543:

  • Creates a customer-focused approach to resolving complaints
  • Encourages personnel to improve their skills in working with customers
  • Improves competitiveness
  • Helps reduce the number of complaints



Standard NumberBS 8543:2015
TitleComplaint handling in organizations. Specification
StatusCurrent
Publication Date30 June 2015
Cross ReferencesBS 8477, BS 18477:2010, BS EN ISO 9000:2005, BS EN ISO 9001, BS EN ISO 9004:2009, BS EN ISO 19011, ISO 19011:2011, BS ISO 10002:2014, BS ISO 10003
Draft Superseded By15/30294328 DC
DescriptorsData acquisition, Consumer-supplier relations, Quality auditing, Design, Quality assurance systems, Policy, Performance, Management, Planning, Consumer protection, Personnel, Production management, Organization and methods, Quality management, Documents
ICS03.120.10
CommitteeSVS/0
ISBN978 0 580 85190 2
PublisherBSI
FormatA4
DeliveryYes
Pages30
File Size108 KB
Price£176.00


 Your basket
Your basket is empty

Multi-user access to over 3,500 medical device standards, regulations, expert commentaries and other documents


Collaborate, Innovate, Accelerate.


Worldwide Standards
We can source any standard from anywhere in the world


Get ISO 45001

BSI Essentials: All-in-one BSI online toolkit for BS ISO 45001


Customers who bought this product also bought

  • BS 76000:2015
    Human resource. Valuing people. Management system. Requirements and guidance
  • BS 8477:2014
    Code of practice for customer service