BS 7984-2:2014 Keyholding and response services. Lone worker response services

BS 7984-2:2014

Keyholding and response services. Lone worker response services

Status : Confirmed, Current   Published : July 2014



What is this standard about?

This British Standard gives recommendations covering the commercial operation of lone worker response services on a commercial basis. This includes organizations providing keyholding, mobile patrol and security alarm response assistance.

Who is this standard for?

  • Security companies and agencies
  • Building management companies
  • Local authorities
  • Those promoting compliance with any form of keyholding operation

Why should you use this standard? 

Any security operator controlling customer keys or pass codes needs to assure those customers that they are in safe hands.

By demonstrating compliance with this standard, users can be sure that correct procedures are in place and in use. It will also enable users to meet their Security Industry Act (2001) obligations.

NOTE: The standard is intended to be used in conjunction with the National Occupational Standards for responding to keyholding attendance requests and in conjunction with BS 8484 on Provision of lone worker services.

What’s changed since the last update?

Standard NumberBS 7984-2:2014
TitleKeyholding and response services. Lone worker response services
StatusConfirmed, Current
Publication Date31 July 2014
Confirm Date04 February 2020
Normative References(Required to achieve compliance to this standard)BS 7984:2008, BS 7858, BS 8484:2011
Informative References(Provided for Information)BS ISO/IEC 27002, BS ISO 10002, Working Time (Amendment) Regulations 2013, Private Security Industry Act 2001, BS 8591, BS ISO/IEC 27001, Rehabilitation of Offenders Act 1974, Equality Act 2010, PD 5454, Data Protection Act 1998, BS 5979
Draft Superseded By14/30288995 DC
DescriptorsConsumer-supplier relations, Security personnel, Security, Management, Service industries, Security systems in buildings, Personnel management, Contracting, Anti-burglar measures, Training, Private enterprises
ISBN978 0 580 84113 2
File Size679 KB

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