BS ISO 10004:2012 - Quality management. Customer satisfaction. Guidelines for monitoring and measuring

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BS ISO 10004:2012

Quality management. Customer satisfaction. Guidelines for monitoring and measuring

Status : Current   Published : January 2013

Format
PDF

Format
HARDCOPY






Standard NumberBS ISO 10004:2012
TitleQuality management. Customer satisfaction. Guidelines for monitoring and measuring
StatusCurrent
Publication Date31 January 2013
Cross ReferencesISO 9000:2005, ISO 9001:2008, ISO 9004:2009, ISO 10001:2007, ISO 10002:2004, ISO 10003:2007, ISO/TR 10017, ISO/TR 13425
ReplacesDD ISO/TS 10004:2010
International RelationshipsISO 10004:2012 ED1
Draft Superseded By10/30238393 DC
DescriptorsQuality assurance systems, Quality management, Consumer-supplier relations, Consumers, Management, Data acquisition, Surveys, Performance testing, Market research, Measurement
ICS03.120.10
Title in FrenchManagement de la qualité. Satisfaction du client. Lignes directrices relatives à la surveillance et au mesurage
CommitteeSVS/0
ISBN978 0 580 73749 7
PublisherBSI
FormatA4
DeliveryYes
Pages40
File Size870 KB
Price£190.00


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