Process Management Auditing for ISO 9001:2008 - BSI - Ian Rosam - Rob Peddle

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BIP 2015:2009

Process management auditing for ISO 9001:2008 (Second Edition)

Status : Current   Published : July 2009



Please note this book was written based on the 2008 edition of the standard

Process Management Auditing for ISO 9001:2008 (second edition)

Ian Rosam and Rob Peddle

  • Quality management in accordance with ISO 9001:2008, with a particular focus on understanding and getting the most out of the audit process.
  • To be used by all organizations and across all sectors, by those planning, implementing or maintaining a quality management system (QMS), or looking to improve business performance.

The financial meltdown, train disasters and countless other high-profile incidents have shown that traditional auditing techniques do not prevent disaster and that the clean-up costs can be enormous.

Process Management Auditing for ISO 9001:2008 aims to provide an understanding of how to deliver effective process management auditing to support ISO 9001:2008 Quality management systems. Requirements. The book will enable an organization to stop simply auditing the past and to start understanding what is happening in the real world by identifying the real risks of failure to key systems and processes.

By clearly setting out techniques for planning, carrying out and assessing process audits this book can help an organization’s management identify and make the changes needed to improve business performance.

It examines what businesses should now expect from their internal and external auditors; what auditors should expect from businesses; the role of an auditor in today’s process-driven business environment; tools and techniques to use and the key competencies required to audit process management.

Fully updated to reflect the publication of ISO 9001:2008, it also introduces risk and behavioural auditing and deals with how to create audit results that provide an enhanced indication of the risk of future failure to systems, processes and business objectives – what really matters.

Contents of the book include:

  • Foreword
  • Introduction
  • Putting the process approach into context
  • The requirements of ISO 9001 - an auditor's perspective
  • The system-process-procedure relationship
  • Auditing tools and techniques
  • Planning and preparing a process audit
  • Carrying out a process audit
  • Identifying and reporting findings
  • Assessing improvements
  • What personal attributes do auditors need?
  • Conclusions and the way forward
  • Example auditor questions
  • References

How “Quality” is applied within organizations is evolving. A quality management system needs to focus on how an organization operates day-to-day to deliver business objectives in an effective way.

This fully updated three-book series reflects the ISO 9001:2008 revisions and current learning on key issues. It sets out the practical steps needed to build a sustainable, scalable and business-focused process-based management system, which it places at the heart of the organization.

By helping to understand the risks to an organization’s continued performance, and by feeding this information back in to the management system, this series enables business processes to be a solid foundation for whatever the future might hold.

download sample pages


Download sample pages


 Read a review of this book by BCS, The Chartered Institute for IT

Also available in this series

About the authors

Ian Rosam and Rob Peddle are directors of the HPO (High Performance Organisation Group) and between them have a wealth of management experience. They have developed new and innovative approaches to ‘management by process’ and helped organizations of all sizes, from all sectors, improve their business performance. At the heart of this is the effective identification and management of their business processes. They have a deep-seated belief that the management of business processes is fundamental to an organization’s business success. 

Also of interest

Auditing for the 21st century


BS EN ISO 9001
The new BSI Quality Management Self-assessment tool will give you confidence in your quality management policies and processes. It will allow you to assess your quality management system (QMS) and draw conclusions on your compliance with ISO 9001.

Standard NumberBIP 2015:2009
TitleProcess management auditing for ISO 9001:2008 (Second Edition)
Publication Date29 July 2009
DescriptorsQuality auditing, Quality management, Quality assurance systems, Management, Quality, Conformity, Planning, Process control Quality and Management
ISBN978 0 580 67658 1
File Size1.032 MB

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