PD ISO/IEC TR 20000-4:2010 Information technology. Service management. Process reference model

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PD ISO/IEC TR 20000-4:2010

Information technology. Service management. Process reference model

Status : Confirmed, Current   Published : December 2010



What is PD ISO/IEC TR 20000-4:2010?

PD ISO/IEC TR 20000 helps organizations to develop a process assessment model to improve their overall management operations, management techniques and data processing.  The process reference model set out in this standard describes various processes, including those related to general service management systems. By following the guidelines of PD ISO/IEC TR 20000, organizations can define their processes with additional elements to suit their specific environments. Some processes also cover general strategic aspects of an organization.

How does it work?

PD ISO/IEC TR 20000 covers various management processes – including business relationship, capacity, change and configuration management. It also looks at ways of handling challenging situations with clear guidelines on problem management and risk assessment. With best practice recommendations on service design, level management and reporting, PD ISO/IEC TR 20000 helps organizations to build and improve service continuity and availability management.

Who should buy it?

  • Head of management operations
  • Directors
  • Line managers
  • Business consultants

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Standard NumberPD ISO/IEC TR 20000-4:2010
TitleInformation technology. Service management. Process reference model
StatusConfirmed, Current
Publication Date31 December 2010
Confirm Date24 February 2014
Cross ReferencesISO/IEC 20000-1, ISO/IEC 15504-1, ISO 9000:2005, ISO 9001:2008, ISO 10007:2003, ISO/IEC 12207:2008, ISO/IEC 15288:2008, ISO/IEC 15504-2:2003, ISO/IEC 15504-3:2004, ISO/IEC 15504-4:2004, ISO/IEC 15504-5:2006, ISO/IEC TR 15504-6:2008, ISO/IEC TR 15504-8:2008, ISO/IEC TR 24774:2010
International RelationshipsISO/IEC TR 20000-4:2010
DescriptorsComputers, Computer networks, Data processing, Maintenance, Data handling, Management techniques, Management, Management operations, Data management
Title in FrenchTechnologies de l'information. Gestion des services. Modèle de référence de processus
ISBN978 0 580 65033 8
File Size415 KB

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