ISO 20000 IT service management standard BS ISO/IEC 20000-1:2011

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BS ISO/IEC 20000-1:2011

Information technology. Service management. Service management system requirements

Status : Current, Under review   Published : May 2011

Format
PDF

Format
HARDCOPY



What is BS ISO/IEC 20000-1:2011?

To meet their constantly evolving business needs, organizations have to adopt increasingly advanced facilities at the minimum cost. But with a spike in their dependency on support services and a diverse range of technologies, including computers and computer networks, they spend too little time planning, training, reviewing and working with customers. ISO 20000-1 is the specification for Service Management designed to improve management operations and techniques. These best practice requirements were developed to enhance the initiation, implementation and maintenance of IT service management in any organization.

How does it work?

ISO 20000 helps service providers to understand how to boost the quality of their services to all customers – including staff members. This standard shares practical solutions to processes that can be implemented by any organization, regardless of its size or structure. The requirements set out in ISO 20000 apply to both large and small service providers and help them to deliver the best possible services to meet their customers’ needs.

Who should buy it?

  • IT managers
  • IT directors
  • Consultants or managers responsible for Service Management
  • Line managers
  • Regulatory bodies

Why BSI?

We are global, we’re independent and we’re a trusted service provider to 80,000 businesses. We operate in 147 countries and are the number one certification body in the UK and US. We created 85% of our portfolio because we know standards and we know your business. We’re leaders and we can make you one too.  


 

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A Manager’s Guide to Service Management. 6th editionA Manager’s Guide to Service Management. 6th edition
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Standard NumberBS ISO/IEC 20000-1:2011
TitleInformation technology. Service management. Service management system requirements
StatusCurrent, Under review
Publication Date31 May 2011
Cross ReferencesISO/IEC 20000-2:2005, ISO/IEC TR 20000-3, ISO/IEC TR 20000-4, ISO/IEC TR 20000-5, ISO 9000:2005, ISO 9001, ISO 9004:2000, ISO 10002, ISO 10007, ISO/IEC 15288, ISO/IEC 15504-1, ISO/IEC 15504-2, ISO/IEC 15504-3, ISO 19011, ISO/IEC 19770-1, ISO/IEC/IEEE 24765:2010, ISO/IEC 27000:2009, ISO/IEC 27001, ISO/IEC 27005, ISO 31000
ReplacesBS ISO/IEC 20000-1:2005
International RelationshipsISO/IEC 20000-1:2011
Draft Superseded By09/30184534 DC
DescriptorsManagement techniques, Management operations, Management, Computer networks, Data processing, Computers
ICS03.080.99
03.100.99
35.020
Title in FrenchTechnologies de l'information. Gestion des services. Exigences du système de gestion des services
Title in GermanInformationstechnik. Service Management. Spezifikation für Service Management
CommitteeIST/60
ISBN978 0 580 63607 3
PublisherBSI
FormatA4
DeliveryYes
Pages38
File Size354 KB
Price£110.00


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