BS 7373-3:2005 - Product specifications. Guide to identifying criteria for specifying a service offering – BSI British Standards

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BS 7373-3:2005

Product specifications. Guide to identifying criteria for specifying a service offering

Status : Confirmed, Current   Published : December 2005



BS 7373-3:2005 provides guidance on identifying the key criteria for producing a specification for a service.

It aims to encourage a more organized approach to service development through preparation of a specification prior to implementation in order to reap benefits such as reducing costs, improving quality and achieving profitability on the venture.

BS 7373-3 considers the various phases of new service development, from establishing consumer wants, through implementation, service delivery and measurement of the outcome in order to help organizations avoid problems commonly encountered. 

These problems include:

  • insufficient knowledge of the market/ target consumer
  • failure to meet regulatory requirements
  • failure to meet performance targets
  • long implementation times and high costs
  • consumer dissatisfaction creating serious financial obligations.

Using the methodical approach set out in BS 7373-3, a service can achieve its full commercial potential, providing the organization with good results and a high level of consumer satisfaction.


  • Scope, terms and definitions 
  • Rationale for preparing a specification
  • Identifying the criteria
  • Recording the criteria
  • Reviewing the criteria 
  • Verifying the service offering against chosen criteria
  • Service level agreement (SLA)
  • Useful checklists, examples and diagrams

Standard NumberBS 7373-3:2005
TitleProduct specifications. Guide to identifying criteria for specifying a service offering
StatusConfirmed, Current
Publication Date21 December 2005
Confirm Date01 June 2016
Cross ReferencesBS 6079-1:2002, BS 6079-3:2000, BS 7000-1:1999, BS 7000-3:1994, BS 8800:2004, BS EN ISO 9000:2005, BS EN ISO 9001:2000, BS EN ISO 9004:2000, BS EN ISO 14001:2004, BS EN ISO/IEC 17050-1, BS ISO 10006:1997, BS ISO 14004:1996, HB 10113, HB 10156, OHSAS 18001:1999, OHSAS 18002:2000, BS 15000-1:2002, BS 15000-2:2003, BS EN 12522-1:1998, BS EN 12522-2:1998, BS EN 13549:2001, BS EN 13816:2002, BS EN 14012:2003, BS EN 14467:2004, BS ISO 10002:2004, BS ISO/IEC TR 13243:1999, PD CEN/TR 14709:2003, DD 8464, BIP 0005:2004, BIP 0011:2004, BIP 0012-3:2003, BIP 0052:2004, BIP 0057:2004, BIP 2005:2003, BIP 2040:2004, BIP 2063:2004, BIP 2062:2004, ISO 20252, ISO 21555, CWA 14087:2000, CWA 14523:2002, CWA 14708:2003, CWA 14842-1:2003, HB 10192:2001, HB 10216:2002, Consumer Protection (Distance Selling) Regulations 2000, 97/7/EC, Financial Services (Distance Marketing) Regulations 2004, 2002/65/EC, Electronic Commerce (EC Directive) Regulations 2002, 2000/31/EC, Packaging (Essential Requirements) Regulations 2003, 94/62/EC, European Communities (Late Payment in Commercial Transac
Draft Superseded By05/30106092 DC
DescriptorsSpecifications, Maintenance, Service contracts, Product specification, Product design, Consumer-supplier relations, Service industries, Technical writing, Product information, Quality assurance
ISBN0 580 47437 2
File Size429 KB

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