BS EN ISO 9004:2000 - Quality management systems. Guidelines for performance improvements – BSI British Standards

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BS EN ISO 9004:2000

Quality management systems. Guidelines for performance improvements

Status : Revised, Withdrawn   Published : December 2000 Replaced By : BS EN ISO 9004:2009

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The final standard in the family gives guidance on a wider range of objectives of a QMS than BS EN ISO 9001, particularly for the continual improvement of your organization’s overall performance and efficiency, as well as its effectiveness.

When compared to BS EN ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.

The standard is applicable to the processes of the organization. Therefore, the quality management principles on which it is based can be used throughout the organization. The focus of this standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.

BS EN ISO 9001 and BS EN ISO 9004 have been developed as a consistent pair of quality management system standards which have been designed to complement each other but which can also be used to independently.

Not intended for certification, regulatory or contractual use.


1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
A Guidelines for self-assessment
B Process for continual improvement

Standard NumberBS EN ISO 9004:2000
TitleQuality management systems. Guidelines for performance improvements
StatusRevised, Withdrawn
Publication Date15 December 2000
Withdrawn Date30 November 2009
Cross ReferencesISO 9000-3:1997, ISO 9001:2000, ISO 9004-4:1993, ISO 10005:1995, ISO 10006:1997, ISO 10007:1995, ISO 10011-1:1990, ISO 10011-2:1991, ISO 10011-3:1991, ISO 10012-1:1992, ISO 10012-2:1997, ISO 10013:1995, ISO/TR 10014:1998, ISO 10015:1999, ISO/TR 10017:1999, ISO 10576-1, ISO/TR 13425:1995, ISO 14001:1996, ISO 14004:1996, ISO/IEC 17025:1999, IEC 60300-1, Quality Managment Principles Brochure, ISO 9000 + ISO 14000 News, ISO 9000:2000, EN ISO 9000:2000
Replaced ByBS EN ISO 9004:2009
ReplacesBS EN ISO 9004-1:1994
International RelationshipsEN ISO 9004:2000,ISO 9004:2000
Draft Superseded By99/404060 DCISO 9004:2000
DescriptorsQuality, Quality assurance, Quality management, Planning, Process control, Quality assurance systems, Management, Performance
Title in FrenchSystemes de management de la qualite. Lignes directrices pour l'amelioration des performances
Title in GermanQualitaesmanagementsysteme. Leitfaden zur Leistungsverbesserung
ISBN0 580 36838 6
File Size971 KB

*To ask about withdrawn titles contact the
BSI Customer Services, +44 345 086 9001
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