BSI Terms and Conditions of Supply

This page contains the terms and conditions on which we supply standards and training courses listed on our website to you. Please read these terms carefully before ordering any standard from our website. When you order a standard or training course from our website, you agree to be bound by these terms and conditions.

You will be asked to click "I accept" at the appropriate place prior to your purchase. If you do not click "I accept", you will not be able to complete your purchase.


1.1 In these Conditions:

• 'British Standard' means a standard published under the authority of the Seller.

• 'BSI website' means the Seller’s British Standards Online Electronic Delivery System at and

• 'Business Day' means Monday to Friday except Public or Bank Holidays in England.

• 'Buyer' means the person who accepts a quotation of the Seller for the sale of the
Publications or whose order for the Publications is accepted by the Seller.

• 'Conditions' means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and Seller.

• 'Contract' means this contract for the purchase and sale of BSI Products.

• 'Copyright Licence' means the Licence attached as an Appendix to these Conditions.

• 'Electronic' means the digital form of a 'Publication'.

• 'Hardcopy' means the paper form of a Publication.

• 'Prices' means the Seller's quoted prices listed on the BSI website exclusive of Value
Added Tax at the time the Contract is made between the Buyer and the Seller.

• 'Publications' and 'Publication' means British Standards, international standards or other Publications, which are available for sale on this website.

• 'Seller' means The British Standards Institution.

• 'Writing' includes telex, cable, facsimile transmission and comparable means of communication.

• 'Consumer' means any natural person who is acting for purposes that are outside his or her business.

1.2 Any reference in these Conditions to any provision of a statute shall be constructed as a reference to that provision as amended, re-enacted or extended at the relevant time.

1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.


2.1 The Seller shall sell and the Buyer shall purchase the Publications, or conferences, or training courses, or Membership in accordance with the Conditions, and the Prices set out in the BSI website. The Contract on the terms of the Conditions is completed on acceptance by the Seller of the order of the Buyer placed on the BSI website. The Conditions shall govern the Contract to the exclusion of any other terms and conditions subject to which any such order is made or purported to be made by the Buyer.
2.2 No variation to these Conditions shall be binding unless agreed in writing between the authorized representatives of the Buyer and the Seller.
2.3 The Buyer will be responsible for the selection of the Publications and any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the suitability, fitness for any purpose, application or use of the Publications is intended for guidance only and is followed or acted upon entirely at the Buyer’s own risk. Accordingly the Seller shall not be liable for any such advice or recommendations.


3.1 Orders can be placed for selected Publications, conferences, training courses and Membership through the BSI website. Payment for such orders shall be by credit card payment only.
3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order submitted by the Buyer.
3.3 The quantity and description of the Publications shall be those set out in the Buyer’s order (if accepted by the Seller), but in either case the Publications shall be inclusive of any amendments issued by the Seller at the time of purchase.
3.4 Subject to Clause 11 and clause 12, no order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in writing of the Seller.
3.5 Unless otherwise specified the Seller will take all reasonable steps to ensure that all Publications supplied will be the current issue at the date of downloading.


4.1 The prices of the Publications to all Buyers shall be the Seller's quoted prices listed on the BSI website at the time the Contract is made between the Buyer and the Seller.
4.2 The price quoted on the BSI website is exclusive of any applicable Value Added Tax (‘VAT’). During the Online Transaction the amount of the applicable VAT will be displayed at the time of payment. The total price payable will include any applicable VAT.
4.3 If, as a result of the Consumers giving the seller incorrect information, a sale that should have been inclusive of VAT is made without VAT being charge, the seller may recover a sum from the consumer equal to the VAT that should have been charged.
4.4 Promotional Codes may only be used on the BSI website subject to these terms and conditions.
4.4.1 A promotional code may only be used:
a) online at;
b) during its period of validity (which was notified to you on receipt of the code);
c) at the time of purchase; and
d) once per recipient.
4.4.2 Promotional codes may not be:
a) redeemed on purchases made by telephone;
b) used in conjunction with any other offer;
c) redeemed retrospectively after a purchase has been placed;
d) exchanged for cash or delivery charges; or
e) reproduced, published or distributed for use by anyone other than the original recipient.
4.4.3 Promotional codes may be limited to certain products or certain products may be excluded from the terms of the promotion.
4.4.4 If an order or part of an order is cancelled, the promotional code cannot be used again. Refunds for goods purchased using a promotional code will be based on the terms of the promotional price.


5.1 Payment can only be made via authorized credit card at the time of the transaction on the BSI website. Receipts for payment will be provided in hard copy only.
5.2 The BSI takes reasonable measures to ensure that the website is a secure site and the Seller undertakes to take all necessary steps to ensure that any information provided by the Buyer for the purposes of payment will be kept secure.
The use of the Internet is not guaranteed to be continuous or error free.  The BSI shall not be liable for damage, costs or loss arising from events outside its control including without limitation flood, fire, theft, power outage, terrorist attack, loss or interruption of communications service, or strike. Due to the nature of the internet, BSI does not guarantee the complete security of your information on the website.


6.1 Publications may be electronic or delivered by post, as may be applicable in each sale and depending on whether the publication is electronic or hardcopy.
6.2 Once payment has been authorized the Electronic Publications ordered will be available for downloading. It is intended that the Buyer will download the Publications immediately but in any event the Publications in question will only be available for downloading for one hundred and ninety two (192) hours (i.e. 8 days) from the time of payment.
6.3 If the Electronic Publications are not downloaded within that time, the Buyer is required to call +44(0)20 8996 7555 between the hours of 9a.m. and 5.p.m. on a Business Day with full details of the Contract to request reinstatement of the Publications for downloading. The time available for downloading in these circumstances will be six (6) hours unless otherwise agreed at the time of the request.
6.4 The Buyer is entitled to download one copy of each Electronic Publication onto a single computer and is not permitted to copy or transfer that copy to any other computer or third party save in accordance with the provisions of Clause 8.
6.5 Claims for non-delivery of any Electronic Publication must be made on the Business Day following the time of payment or the time of the request referred to in Clause 6.3. Your statutory rights are not affected.


7.1 Risk of damage to or loss of the Publications and property in the Publications shall pass to the Buyer upon completion of the download pursuant to Clause 6.


8.1 The Buyer acknowledges that:
8.1.1 in calculating the price for the Publications the Seller has assumed that there will be no resale market.
8.1.2 To provide adequate protection against copying by third parties it is reasonable to prevent alienation of the Publications.
Accordingly it is a condition of the Contract that
A) the Buyer will not without the prior consent in writing of the Seller resell, loan or part with possession of the Publications or any part of them and
B) The Buyer will permit its name and the name of its company (where relevant) to be used to watermark each Publication
8.2 A British Standard purchased in electronic format is licensed to a sole named user who is permitted to install a single electronic copy of it for use on a single computer.
8.3 A sole licensed user of a British Standard purchased in electronic format may print off a single hard copy for his own, non–commercial purposes.  Further reproduction of the single printed copy is not permitted.
8.4 A British Standard purchased in hardcopy format may not be further reproduced - in any format - to create an additional copy.
8.5 Copyright subsists in the Publications. Except as permitted under the Copyright, Designs and Patents Act 1988 and in Clauses 8.2 and 8.3 above no part of a Publication may be reproduced in any form without the prior permission in writing of the Seller. 
8.6 Multi User Sales: Users who wish to place a British Standard on an internal network or intranet are invited to apply to the Subscriptions Team at the following address:

BSI SubscriptionsBritish Standards Institution389 Chiswick High RoadLondon W4 4ALEmail: Tel: + 44 (0)345 086 9001 (option 1)

8.7 For permission to reproduce extracts and for further information on the licensing of BSI documents, please contact the Licensing Department at the following address:

Licensing Department British Standards Institution 389 Chiswick High RoadLondon, W4 4AL Email: copyright@bsi-global.comTel + 44 (0)20 8996 7070


9.1 Whilst all reasonable care is taken in the preparation and review of Publications, the Seller does not warrant that the content of the Publications is accurate or up to date or that the Publications are suitable for the Buyer's purposes. Subject as expressly provided in these Conditions and to the fullest extent permitted by law all warranties conditions or other Terms and duties implied by statute or common law are excluded.
9.2 The Buyer acknowledges that a Publication does not purport to include all necessary provisions of a contract with a third party and that compliance with a Publication cannot confer immunity from legal obligations.
9.3 The Seller shall have no liability with regard to the content or use of any Publication which is not published under the authority of the Seller. The Seller will assign to the Buyer the benefit of any warranty given by the publisher to the Seller.
9.4 In no event will the Seller's liability under or in connection with this Contract exceed sums paid for any Publication or training course which is the source of a dispute. In no circumstances will the Seller be liable for consequential or indirect loss or for loss of business, loss of profit, loss of goodwill, contract or savings save that nothing in this Contract shall limit or exclude the Seller's liability for personal injury or death caused by its or its staff's or contractor's liability.


10.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
10.2 No waiver by the Seller or any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
10.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
10.4 The Seller shall not be liable in any way for loss, damage or delay consequent upon any circumstances beyond its reasonable control.
10.5 The Contract shall be governed by the laws of England and the parties submit to exclusive jurisdiction of the courts of England.

11.1 Cancellation of courses – all cancellations must be made 25 working days before the start of training. Cancellations will only be accepted in writing. If a delegate fails to attend or cancels within the 25 days prior to the course, full payment will be required.
11.2 Cancellation of courses by BSI and changes to course content – BSI reserves the right to alter the courses' content without prior notice. BSI reserves the right to cancel a training course at any time with no liability. In these circumstances, BSI will offer alternative dates, a full refund or a credit note.
11.3 Intellectual property in course materials – BSI, or our training partners, will be the sole owner of intellectual property rights over materials. It is the client's responsibility to ensure course materials are not reproduced, stored or transmitted to others without prior consent from he owner. Unlicensed copying of any material is illegal.

If any of these Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


13.1 These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.


14.1 We have the right to revise and amend these terms and conditions from time to time.
14.2 will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

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