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Retail services

BSI offers a wide range of standards to ensure that both the software and the processes employed by businesses improve customer experience and assist working practices.

Key standards and guidance for retail businesses:

Quality Service, Competitive Business. Setting the standard in customer serviceQuality Service, Competitive Business. Setting the Standard in Customer Service
Howard Kendall

Download Chapter 1 of the customer services guide

Read more about this guide to customer services


Customer Services Collection. Quality Service, Competitive Business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002The Customer Services Collection - contains the above book and the three key standards for customer services management
Customer Services Collection. Quality Service, Competitive Business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002

Read more about the customer services collection

Workbook for implementing ISO 22000 in retail organizations

<A href="/upload/Standards & Publications/food/BIP 2129_Retail Industry_1.jpg" orgurl="/upload/Standards & Publications/food/BIP 2129_Retail Industry_1.jpg"ISO 22000 Food safety. Guidance and workbook for the retail industry
David Smith, Tracey Jackson-Smith and Rob Politowski

 

 


PAS 82PAS 82
Shopfitting management system specification



BS 8220-3:2004
Guide for security of buildings against crime. Offices and shops

BS 8463:2005+Amendment 1:2008
Specification for customer billing practice

Winning with the Disability Discrimination Act. A Guide for Business
All organizations providing goods, facilities or services to the public must make reasonable adjustments to overcome physical barriers which deny access to disabled people.
This guide can help you ensure your business is accessible to disabled people.
Download free sample pages of this guide for businesses

Visit BSI's website for supply chain management and risk

Visit the Quality website

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