About IT service management - ITSM

Service management in the IT sector is based on a set of integrated processes that underpin core business processes by linking infrastructure management with business needs.

BS ISO/IEC 20000 series

The BS ISO/IEC 20000 series applies to organizations of all sizes and enables organizations to understand how to enhance the quality of service delivered to their internal and external customers.

The requirements for best practice service management processes do not change according to the organizational form. The management framework provided allows processes to be followed and applied accordingly.

The standard for IT service management (ITSM) , BS ISO/IEC 20000, recommends that service providers should adopt common terminology and a more consistent approach to service management, thus increasing productivity, saving costs and improving customer service.

The benefits to be gained from implementation of best practice in service management include:

  • Improved customer service
  • Focused service that supports the business strategy
  • Cost efficiency
  • Reliable and consistent service quality
  • Independent proof of service quality.

Browse the current IT service management (ITSM) standards and publications available

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