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BSI publishes more than just standards. You’ll find a wide range of business-related books and CDs explaining and interpreting business issues and standards, written by qualified experts.

BSI publications offer you guidance on improving systems, applications and processes in business, trade and industry. The emphasis is firmly on the application of best practice in all sectors of the working environment.

Our books cover a wide range of sectors and subjects including construction, engineering, fire, IT, health & safety, BCM, risk and security.


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Publications recently published

BIP 0133
Risk Collection:
Information Security Management Systems (ISMS) 
Business Continuity Communications
Jim Preen
Business continuity communications. Successful incident communication planning with ISO 22301
Business Continuity Exercise and Tests
Jim Preen
Business continuity exercises and tests. Delivering successful exercise programmes with ISO 22301  
A Manager’s Guide to Service Management (6th edition)
John Sharp
The Route Map to Business Continuity Management: Meeting the Requirements of ISO 22301
A Manager’s Guide to Service Management (6th edition)
Jenny Dugmore
IT Service Management Self-Assessment Workbook

Mike Gilmore and Mani Manivannan
'Telecommunications Cabling: Guidance on Standards and Best Practice for Construction Projects’ 
IT Service Management for Small IT Teams
Adam Poppleton and Ken Holmes
IT Service Management for Small IT Teams
A Manager’s Guide to Service Management (6th edition)
Jenny Dugmore and Shirley Lacey
Introduction to the ISO/IEC 20000 Series: IT Service management
A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and the 2011 editions
Lynda Cooper
A Guide to the new ISO/IEC 20000-1 “The differences between the 2005 and the 2011 editions”
A Manager’s Guide to Service Management (6th edition)
Jenny Dugmore and Shirley Lacey
A Manager’s Guide to Service Management (6th edition)
Managing complaints
Michael Hill
Complaints Management. Turning Negatives into Positives
Managing Security in Outsourced and Off-shored Environments. How to safeguard intellectual assets in a virtual business world
David Lacey
Managing Security in Outsourced and Off-shored Environments. How to safeguard intellectual assets in a virtual business world 
Handbook 44
Edited by Mike Heritage, Roger Reed, Tom Russell
BSI Handbook 44. Threaded Fasteners
Guide to European Medical Device Trials and BS EN ISO 14155
Duncan Fatz
Guide to European Medical Device Trials and BS EN ISO 14155
Quality Service, Competitive Business. Setting the Standard in Customer Service
Howard Kendall
Quality Service, Competitive Business. Setting the Standard in Customer Service
BIP 2211
Michael Hill
Complaints Management Turning Negatives into Positives (including BS ISO 10002:2004 and BS ISO 10003:2007)
BIP 2206
Debrah Harding and Peter Jackson
Quality in Market Research From Theory to Practice
BIP 2151
John Sillow
Auditing Business Continuity Management Plans - Assess and improve your performance against ISO 22301, Second Edition  
       

BIP 0134

IT Service Management Collection

 

 

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