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BS ISO 10002:2004

BS ISO 10002:2004. Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Published Date: 05/08/2004 Status: Current

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£ 162.00

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£ 81.00

BIP 2222:2012. Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007)
Published Date: 30/06/2012 Status: Current

Price
£ 288.00

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£ 161.28

BIP 2208. Customer services collection. Quality service, competitive business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002
Published Date: 01/07/2010 Status: Current

Price
£ 308.00

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£ 164.78

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