A Guide to the new ISO/IEC 20000-1 “The differences between the 2005 and the 2011 editions” by Lynda Cooper including part 1 of ISO/IEC 20000-1
ISO/IEC 20000 specifies the requirements for a series of standards. In 2005, the series consisted of Parts 1 and 2. The series has changed and grown as the standard has matured.
This book includes part 1 of the standard ISO/IEC 20000-1; for those seeking to purchase the standard and book separately, please visit http://shop.bsigroup.com/
The latest edition of ISO/IEC 20000-1:2011, which highlights the differences between the 2005 and the 2011 editions, seeks to improve IT efficiency and accelerate business productivity. The changes that have been made will impact organizations certified to this standard or those working towards certification.
It will also affect auditors, trainers and consultants who use the standard for their customers, as well as those using it in contracts and as guidance.
Driven by continual improvement
For organizations that are already certified to ISO/IEC 20000-1:2005, there will be adequate time allowed before they need to be certified to the 2011 edition. Each service provider will need to consider and plan for the move to the new edition. This book provides the necessary guidance on how to approach this matter and is designed to make your transition easier.
The book acts as a vital reference guide for those who want to see the differences and understand the reasoning behind the changes made between the two editions of the standard without having to work these out in detail by looking at the standards themselves.
Mapping out key differences
The book will enable you to grasp the key changes that have been made from the 2005 edition such as:
- Closer alignment with ISO 9001 and ISO/IEC 27001
- Added text to explain the application of the updated standard
- Better support for service providers that are using the ITIL best practice framework
- Changes to terminology to reflect international usage
- Addition, deletion and change of definitions
- Changes to all figures in previous document
- Further requirements
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About the Author
This book is written by Lynda Cooper, the project editor of ISO/IEC 20000-1 who represents the UK on the ISO/IEC committee responsible for the ISO/IEC 20000 series. Lynda sits on the BSI committee that first developed BS 15000, which was fast-tracked to become ISO/IEC 20000-1 in 2005. She has worked on comment resolution with BSI and ISO committees throughout the five years it has taken to draft the 2011 edition and knows every change and the reason for it. Lynda is an independent consultant and trainer who is one of the first people in the world to be qualified to ITIL Master Level 2.
1.1. What is ISO/IEC 20000?
1.2. The ISO/IEC 20000 series
1.3. The author
1.4. Audience and intended use
1.5. What changes are being compared in this book?
1.6. What is a key change?
2. Summary of the key changes made from the 2005 edition to the 2011 edition
3. How to move from the 2005 edition to the 2011 edition
3.1. Certification scheme changes
3.2. Qualification scheme changes
3.3. Moving certification from the 2005 edition to the 2011 edition
4. Guidance on the key changes made to ISO/IEC 20000-1
4.2. Structural changes
4.3. Changes to figures
4.4. Changes to terms and definitions and use of English
4.5. Changes to support the definition of scope
4.6. Changes to the management of new or changed services
4.7. Changes to roles and documents
4.8. Changes made to align with other standards
Appendix A Relationships with best practice guidance
Appendix B Bibliography and further information
Appendix C Mapping and differences between the 2005 edition and the 2011 edition
(2005 baseline) The tables in this appendix are given in full on the CD accompanying this book
Appendix D Mapping and differences between the 2011 edition and the 2005 edition
(2011 baseline) The tables in this appendix are given in full on the CD accompanying this book
Appendix E BS ISO/IEC 20000-1:2011, Information technology — Service management —
Part 1: Service management system requirements
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