A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions
Lynda Cooper
What is A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions?
A Guide to the new ISO/IEC 20000-1 lists the differences between the old and the new 2011 international requirements for an IT service management system, ISO/IEC 20000-1. It also helps users to implement the changes and additional requirements.
ISO/IEC 20000-1 has been significantly updated to help you save time reduce your risk.
Changes to the new requirements include, for example; closer alignment with ITIL and other management systems such as ISO 9001 and ISO 27001, and the introduction of new requirements for the design and transition of new or changed services.
How will A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions help me?
You can save time finding out how the new requirements differ and what you need to change, by being able to compare the requirements side by side. You will also benefit from guidance on how to implement the changes helping users to get started.
Who should use A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and 2011 editions
- Anyone implementing, working towards or certified to ISO 20000
- Auditors for ISO/IEC 20000
- Trainers for ISO/IEC 20000
- Consultants for ISO/IEC 20000.
Available to buy:
A Guide to the new ISO/IEC 20000-1: The differences between the 2005 and the 2011 editions by Lynda Cooper (including part 1 of ISO/IEC 20000-1)
Introduction to ISO/IEC 20000 Series. IT Service Management
Jenny Dugmore and Shirley Lacey
ITSM for Small IT Teams
Adam Poppleton and and Ken Holmes
A Manager’s Guide to Service Management. 6th edition
Jenny Dugmore and Shirley Lacey
BS ISO/IEC 20000-1:2011
Information technology. Service management. Service management system requirements
