What is PAS 200:2011, Crisis management – Guidance and good practice?
PAS 200:2011 is a standard designed to help organizations take practical steps to improve their ability to deal with crises.
It does this by giving organizations an operational structure to detect and prepare for such crises and hence prevent or survive them.
How will PAS 200 help you?
By their nature most crises are abnormal and extreme, often occurring abruptly with little or no warning and they may not be fully covered by existing Business Continuity management planning.
Recent examples of crises examples include:
- the civil unrest in the UK and abroad
- corporate espionage, such as the Wikileaks and national newspaper 'phone hacking affairs
- natural disasters such as earthquakes and flooding.
Developed by leading crisis management experts, PAS 200 provides users with a framework that delivers the practical steps to identify potential crises, mitigate the risks and avoid potentially damaging consequences.
Who should use PAS 200?
PAS 200 is relevant to top managers in organizations of any size, type, industry and sector.
What does PAS 200 include?
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Understanding crises
3.1 What is a crisis?
3.2 The relationship between incidents and crises: structure and complexity
3.3 The general characteristics of crises
3.4 Understanding the potential origins of crises
3.5 “Sudden” and “smouldering” crises
3.6 How organizations can become vulnerable to crises
3.7 How crises incubate within organizations
3.8 Achieving higher levels of resilience
3.9 Possible barriers to success
4 Developing a crisis management capability
4.1 A framework
4.2 Capability
4.3 Setting the organization’s policy and direction
4.4 Identifying roles and responsibilities
4.5 Creating the structures and processes
4.6 Information management
4.7 Situational awareness
4.8 The common recognized information picture
4.9 Supporting the decision-makers
4.10 Dealing with dilemmas
4.11 Conclusions
5 Planning and preparing for crisis response and recovery
5.1 General
5.2 The crisis management plan
5.3 Key elements of the plan
5.4 Logistical factors
5.5 The activities of the crisis management team
5.6 Leadership
5.7 Decisions in crises – key features
5.8 Dealing with people
5.9 Transition to recovery
6 Communication in a crisis
6.1 General
6.2 Communications strategy
6.3 Formal and informal communications structures
6.4 Planning to communicate
6.5 Methods of communication
6.6 Barriers to effective communication
7 Evaluating crisis management capability
7.1 General
7.2 Training
7.3 Exercise design considerations
7.4 The “crisis-aware” organization
Annexes
Annex A (normative)
Bibliography
