BS EN ISO 9001:2008 Quality management systems. Requirements
ISO 9001 is the world’s most established quality framework. It helps you to effectively manage your business and meet your customers' requirements.
The ISO 9000 series of standards are adopted by 951,000 organizations in 175 countries worldwide to date. ISO 9001 sets the standard not only for quality management systems, but management systems in general.
It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement.
BS EN ISO 9001 specifies requirements for a QMS where an organization:
- Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements
- Aims to enhance customer satisfaction through the effective application of the system. This includes processes for continual improvement of the system and the assurance of conformity and applicable regulatory requirements.
Contents of ISO 9001:
2 Normative references
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
ISO 9001 is changing this year
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Getting the standard is a great start. To get the most out of quality management, you should also consider training, certification and verification.