BS EN ISO 9001:2008 Quality management systems. Requirements
ISO 9001 is the world’s most established quality framework.
ISO 9001 helps you to effectively manage your business and meet your customers' requirements.
The ISO 9000 series of standards are adopted by 951,000 organizations in 175 countries worldwide to date. ISO 9001 sets the standard not only for quality management systems, but management systems in general.
It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement.
BS EN ISO 9001 specifies requirements for a QMS where an organization:
- Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements
- Aims to enhance customer satisfaction through the effective application of the system. This includes processes for continual improvement of the system and the assurance of conformity and applicable regulatory requirements.
Users of ISO 9001:2000 will have up to two years to upgrade their systems to ISO 9001:2008.
All accredited certifications issued will be to ISO 9001:2008 by the end of 2009. By the end of 2010, existing certification issued to ISO 9001:2000 will no longer be valid. Customers will need the revised version of ISO 9001 in order to keep their certificates up to date.
BS EN ISO 9001 now includes a corrigendum which makes some changes to:
- Table A.1 in Annex A
- Tabe A.2 in Annex A
- Table B.1 in Annex B
Contents of BS EN ISO 9001:
Scope
1.1 General
1.2 Application
2 Normative references
3 Terms and definitions
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6 Resource management
6.1 Provision of resources
6.2 Human resources
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.3 Design and development
7.4 Purchasing
7.5 Production and service provision
7.6 Control of monitoring and measuring equipment
8 Measurement, analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
Annex A (informative) Correspondence between ISO 9001:2008 and ISO 14001:2004
Annex B (informative) Changes between ISO 9001:2000 and ISO 9001:2008
Bibliography
Need some help with ISO 9001? A new series of books offers ISO 9001 guidance
Understanding ISO 9001:2008 and Process-based Management Systems
Creating a Process-based Management System for ISO 9001:2008 and Beyond
Process Management Auditing for ISO 9001:2008
Beyond Registration. Getting the best from ISO 9001 and business improvement
BS EN ISO 9000:2005
Quality management systems. Fundamentals and vocabulary
BS EN ISO 9004:2009
Managing for the sustained success of an organization. A quality management approach
See also
New ISO 9000 family video clip from ISO
The new BSI Quality Management Self-assessment tool will give you confidence in your quality management policies and processes. It will allow you to assess your quality management system (QMS) and draw conclusions on your compliance with ISO 9001.
Next steps...
Getting the standard is a great start. To get the most out of quality management, you should also consider training, certification and verification.
NOTE: The British Standards Institution (BSI, a company incorporated by Royal Charter),
performs the National Standards Body activity (NSB) in the UK. BSI, together with
other BSI Group Companies, also offers a broad portfolio of business solutions other
than the NSB activity that help businesses worldwide to improve results through
Standards-based best practice (such as certification, self-assessment tools, software,
product testing, information products and training).
