PD ISO/IEC TR 20000-5 Information technology. Service management. Exemplar implementation plan for ISO/IEC 20000-1

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PD ISO/IEC TR 20000-5:2010

Information technology. Service management. Exemplar implementation plan for ISO/IEC 20000-1

Status : Revised, Withdrawn   Published : May 2010 Replaced By : PD ISO/IEC TR 20000-5:2013

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What is PD ISO/IEC TR 20000-5:2010?

Sharing best practice examples, PD ISO/IEC TR 20000-5:2010 guides service providers to implement an effective service management system. It also includes advice on how to plan and improve systems within the organization such as management operations and computer networks. The standard includes a three-phase approach to help companies implement a results-driven service management system. This phased approach provides a structured framework to prioritise and manage all implementation activities.  PD ISO/IEC TR 20000-5:2010 supports each stage – from the development of a business case and the start of a project right through to successful implementation.

How does it work?

PD ISO/IEC TR 20000-5:2010 looks at the key considerations and essence of ISO/IEC 20000-1. It demonstrates how to develop a business case with the right project support and commitment, before looking at doing a gap analysis. Other topics include implementation governance, project readiness, an overview of the phases and post implementation.

Who should buy it?

  • IT directors
  • IT managers
  • Anyone responsible for the implementation of a service management system
  • Quality assurers

Why BSI?

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Standard NumberPD ISO/IEC TR 20000-5:2010
TitleInformation technology. Service management. Exemplar implementation plan for ISO/IEC 20000-1
StatusRevised, Withdrawn
Publication Date31 May 2010
Withdrawn Date30 November 2013
Cross ReferencesISO/IEC 20000-1:2005, ISO 9001, ISO/IEC 20000-2, ISO/IEC TR 20000-3, ISO/IEC 20000-1, ISO/IEC TR 20000-4, ISO/IEC 27001, ISO/IEC 27002, ISO/IEC 27013, ISO/IEC 20000-1, ISO/IEC 270012, ISO/IEC 15504-2, ISO/IEC 15504-5, ISO/IEC 17000:2004, ISO/IEC 17011, ISO/IEC 17021, ISO/IEC 17050-1, ISO/IEC 17050-2, ISO/IEC 19011
Replaced ByPD ISO/IEC TR 20000-5:2013
International RelationshipsISO/IEC TR 20000-5:2010
DescriptorsManagement, Computers, Computer networks, Management operations, Management techniques, Consumer-supplier relations, Conformity, Data processing
ICS03.100.99
35.020
Title in FrenchTechnologies de l'information. Gestion des services. Exemple de plan de mise en application pour l'ISO/CEI 20000-1
CommitteeIST/60
ISBN978 0 580 65034 5
PublisherBSI
FormatA4
DeliveryNo
Pages40
File Size626.5 KB
Price£100.00


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*To ask about withdrawn titles contact the BSI Knowledge Centre knowledgecentre@bsigroup.com, +44 20 8996 7004
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