BS EN 14012:2008 - Postal services. Quality of service. Complaints handling principles
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BS EN 14012:2008

Postal services. Quality of service. Complaints handling principles

Status : Current   Published : January 2010

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Standard NumberBS EN 14012:2008
TitlePostal services. Quality of service. Complaints handling principles
StatusCurrent
Publication Date31 January 2010
Cross ReferencesISO 10002, CEN Guide 6, EN ISO 9004:2000, ISO 9004:2000
ReplacesBS EN 14012:2003
International RelationshipsEN 14012:2008
Draft Superseded By07/30166081 DC
DescriptorsPostal services, Quality auditing, Quality control, Management techniques, Consumer-supplier relations, Consumers
ICS03.240
Title in FrenchServices postaux. Qualité du service. Principes de traitement des réclamations
Title in GermanPostalische Dienstleistungen. Dienstqualität. Grundsätze der Bearbeitung von Beschwerden
CommitteeSVS/4
ISBN978 0 580 58990 4
PublisherBSI
FormatA4
DeliveryYes
Pages50
File Size845.2 KB
Price£208.00


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