| Standard Number | BS EN 14012:2008 |
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| Title | Postal services. Quality of service. Complaints handling principles |
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| Status | Current |
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| Publication Date | 31 January 2010 |
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| Cross References | ISO 10002, CEN Guide 6, EN ISO 9004:2000, ISO 9004:2000 |
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| Replaces | BS EN 14012:2003 |
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| International Relationships | EN 14012:2008 Identical |
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| Supersedes Draft | 07/30166081 DC |
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| Descriptors | Postal services, Quality auditing, Quality control, Management techniques, Consumer-supplier relations, Consumers |
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| ICS | 03.240 (Postal services)
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| Title in French | Services postaux. Qualité du service. Principes de traitement des réclamations |
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| Title in German | Postalische Dienstleistungen. Dienstqualität. Grundsätze der Bearbeitung von Beschwerden |
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| Committee | SVS/4 |
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| ISBN | 978 0 580 58990 4 |
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| Publisher | BSI |
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| Format | A4 |
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| Delivery | YES |
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| Pages | 50 |
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| File Size | 1.305 MB |
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| Price | £ 184.00 |
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