BS EN 14012:2008 - Postal services. Quality of service. Complaints handling principles

Find Similar Items

This product falls into the following categories.

You may find similar items within these categories by selecting from the choices below:

Result Types

Industry Sector

Committee

ICS Category

BS EN 14012:2008

Postal services. Quality of service. Complaints handling principles

Status : Current   Published : January 2010

Format
PDF

Format
HARDCOPY




Standard NumberBS EN 14012:2008
TitlePostal services. Quality of service. Complaints handling principles
StatusCurrent
Publication Date31 January 2010
Cross ReferencesISO 10002, CEN Guide 6, EN ISO 9004:2000, ISO 9004:2000
ReplacesBS EN 14012:2003
International RelationshipsEN 14012:2008
Draft Superseded By07/30166081 DC
DescriptorsPostal services, Quality auditing, Quality control, Management techniques, Consumer-supplier relations, Consumers
ICS03.240
Title in FrenchServices postaux. Qualité du service. Principes de traitement des réclamations
Title in GermanPostalische Dienstleistungen. Dienstqualität. Grundsätze der Bearbeitung von Beschwerden
CommitteeSVS/4
ISBN978 0 580 58990 4
PublisherBSI
FormatA4
DeliveryYes
Pages50
File Size845.2 KB
Price£192.00


 Your basket
Your basket is empty

BSI Membership

Up to 50% off standards and conferences


Newsletters

Monthly industry and standards news


BSOL

Standards direct to your desktop