Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007
Michael Hill
Business continuity communications. Successful incident communication planning with ISO 22301
Jim Preen
Quality Service, Competitive Business. Setting the Standard in Customer Service Howard KendallDownload a sample chapter Read more about good management in customer services
Customer Services CompendiumQuality Service, Competitive Business. Setting the standard in customer
Howard KendallRead more about the customer services compendium and see what standards it includes
The Translation Service Provider's Guide to BS EN 15038Chris Cox - GeoLang LtdDownload a sample chapter about translation services and conforming with BSEN15038Read more about commissioning translation services
Complaints Management Turning negatives into positives
Quality in Market Research From Theory to Practice
Debrah Harding and Peter Jackson
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