Quality and Sampling

As customers' expectations grow, it is essential that businesses continually improve so that they can provide products and services of the highest quality.

Quality management is a continual process that doesn't just happen but evolves over time and with experience. Organizations can help secure their future by committing to a process of continual improvement and introducing a quality management system (QMS) such as ISO 9001, or by adopting the new process of conformity assessment.

• Conformity assessment
• Customer services
• Design management
• Integrated management systems
• Knowledge management
• Project management
• Quality management
• Sampling
• Statistical process control
• Supply chain management & risk

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The ISO 9000 Standards Collection – Quality Management Systems

Find out how this enhanced PDF can save you money on quality standards

BS 5760-18:2010
Reliability of systems, equipment and components. Guide to the demonstration of dependability requirements. The dependability case 

BS EN 60300-3-15:2009
Dependability management. Application guide. Engineering of system dependability 

BS EN ISO 9001:2008
Quality management systems. 

BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations 

BS ISO 10001:2007
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations 

BS 8477:2007
Code of practice for customer service

See the full list of standards for statistical methods, tools and techniques

Supporting quality management books:

Understanding ISO 9001:2008 and Process-based Management Systems (Second Edition) 

Ian Rosam and Rob Peddle

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Read more about quality management in accordance with ISO 9001

Creating a Process-based Management System for ISO 9001:2008 and Beyond (Second Edition) 

Ian Rosam and Rob Peddle

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Read more about quality management in accordance with ISO 9001:2008 and its core requirement of process management

Process Management Auditing for ISO 9001:2008 (Second Edition)

Ian Rosam and Rob Peddle

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Read more about quality management in accordance with ISO 9001:2008, with a particular focus on understanding and getting the most out of the audit process

Quality Service, Competitive Business. Setting the Standard in Customer Service

Howard Kendall

Read more about excellence in customer services management

Out now
Updated BS EN ISO 9004 — Quality management systems. Guidelines for performance improvements

New ISO 9000 family video clip from ISO
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