Quality and Sampling

As customers' expectations grow, it is essential that businesses continually improve so that they can provide products and services of the highest quality.

Quality management is a continual process that doesn't just happen but evolves over time and with experience. Organizations can help secure their future by committing to a process of continual improvement and introducing a quality management system (QMS) such as ISO 9001, or by adopting the new process of conformity assessment.

• Conformity assessment
• Customer services
• Design management
• Integrated management systems
• Knowledge management
• Project management
• Quality management
• Sampling
• Statistical process control

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PAS 150
Providing rehabilitation services. Code of practice

BS EN ISO 9001:2008
Quality management systems. 

BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations 

BS ISO 10001:2007
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations 

BS 8477:2007
Code of practice for customer service

Supporting quality management books:

Understanding ISO 9001:2008 and Process-based Management Systems (Second Edition) 

Creating a Process-based Management System for ISO 9001:2008 and Beyond (Second Edition) 

Process Management Auditing for ISO 9001:2008 (Second Edition)

Out now
Updated BS EN ISO 9004 — Quality management systems. Guidelines for performance improvements

New ISO 9000 family video clip from ISO
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World Quality Day