Retail services
BSI offers a wide range of standards to ensure that both the software and the processes employed by businesses improve customer experience and assist working practices.
Key standards and guidance for retail businesses:
Quality Service, Competitive Business. Setting the Standard in Customer Service
Howard Kendall
Download Chapter 1 of the customer services guide
Read more about this guide to customer services
The Customer Services Collection - contains the above book and the three key standards for customer services management
Customer Services Collection. Quality Service, Competitive Business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002
Read more about the customer services collection
Workbook for implementing ISO 22000 in retail organizations
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ISO 22000 Food safety. Guidance and workbook for the retail industry
David Smith, Tracey Jackson-Smith and Rob Politowski
PAS 82
Shopfitting management system specification
BS 8220-3:2004
Guide for security of buildings against crime. Offices and shops
BS 8463:2005+Amendment 1:2008
Specification for customer billing practice
Winning with the Disability Discrimination Act. A Guide for Business
All organizations providing goods, facilities or services to the public must make reasonable adjustments to overcome physical barriers which deny access to disabled people.
This guide can help you ensure your business is accessible to disabled people.
Download free sample pages of this guide for businesses
Visit BSI's website for supply chain management and risk
Visit the Quality website