Customer Services
Maintaining a high level of customer satisfaction is a significant challenge for many organizations. Research shows that customers remain loyal to businesses that understand their needs, value them as individuals and deliver on promises. These standards and publications will assist you in improving and evaluating your organization’s customer service.
Browse all services standards
Key standards and books for customer services
BS 18477:2010
Inclusive service provision. Requirements for identifying and responding to consumer vulnerability
BS EN 15838:2009
Customer contact centres. Requirements for service provision
Quality Service, Competitive Business. Setting the standard in customer service
Howard Kendall
Read more about the customer services and see what standards it includes
Quality Service, Competitive Business, and the standards BS 8477, BS ISO 10001 and BS ISO 10002
Howard Kendall
Read more about the customer services compendium and see what standards it includes
BS 8477:2007
Code of practice for customer service
BS ISO 10001:2007
Quality management. Customer satisfaction. Guidelines for codes of conduct for organization
BS ISO 10002:2004
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
Achieving ISO/IEC 20000. Keeping the Service Going