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Services and customer experience are a more important part of the UK economy than ever before.
The effective provision of services depends on high quality and comprehensive standards.
BSI has long been active in formulating standards for services industries. BSI continually to help businesses improve the services they offer.
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BS 8538:2011Specification for the provision of services relating to the commercialization of intellectual property rights
BS 18477:2010Inclusive service provision. Requirements for identifying and responding to consumer vulnerabilityBS 11000-1:2010Collaborative business relationships. A framework specification BS ISO 29990:2010Learning services for non-formal education and training. Basic requirements for service providersIf you provide or procure learning services in non-formal education and training, this specifies the basic requirements for delivering services abroad and in the UK.
BS ISO 10668:2010Brand valuation. Requirements for monetary brand valuation
BS EN 15838:2009Customer contact centres. Requirements for service provision
Making Events More Sustainable: A Guide to BS 8901Phil Cumming and Fiona PelhamRead more about the guide for events managers and anyone supplying the events industry.
Quality Service, Competitive Business. Setting the Standard in Customer ServiceHoward KendallDownload a sample chapterRead more about good management in customer services
Customer Services CollectionQuality Service, Competitive Business. Setting the standard in customerHoward KendallRead more about the customer services compendium and see what standards it includes
BS 10012:2009Standard Data protection. Specification for a personal information management system
PAS 150Providing rehabilitation services. Code of practice
BS ISO 10001:2007Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations Managing Risk and Resilience in the Supply Chain This book offers a practical approach to managing risk and resilience in the supply chain. It explores the co-dependence inherent in supply chains and looks at the difficult task of understanding risk.
Use of Dementia Care Mapping for improved person-centred care in a care provider organization. Guide Read more about dementia care and buy the code of prectice
Quality in Market Research From Theory to Practice
Debrah Harding and Peter Jackson
Complaints Management Turning Negatives into Positives
BS ISO 10003:2007Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations
Are you marking up copy and need a quick reference on your desk-top?
Laminated cards are available in multi-packs and are a great reminder of proofreader’s symbols!
Copy preparation and proof correction. Marks for copy preparation and proof correction (extracted from BS 5261-2:2005)
BSI PRESS RELEASE: Improving the quality of life for people with dementia
Surprise as January retail sales fall
15 February 2013
Banking 'most trusted sector for data protection'
14 September 2011
Innovation in core areas 'key to job creation and recovery'
14 September 2011
Manufacturing 'is a proven driver of economic recovery'
24 August 2011
Environmental management 'can reduce business costs'
19 August 2011
Utilities 'to increase IT spending to $11.7bn by 2015'
18 August 2011
Environmental management boosts efficiency at Government department
16 August 2011
Warning over threat to fire crew security after riots
11 August 2011
Firms issued with business continuity advice post riots
11 August 2011
Machines modified for green construction project
10 August 2011
Forklift accident prompts health and safety warning
08 August 2011
Firms urged to encourage employee innovation
08 August 2011
Business security 'enhanced by varying routines'
04 August 2011
Fall reported in UK manufacturing PMI
03 August 2011
Government urged to merge health and safety regulations
02 August 2011
Norbert Dentressangle awarded waste management agreement by Asda
02 August 2011
Environmental management enhances UPS supply chain efficiency
01 August 2011
Smart metering 'to reach 40% of all M2M devices'
28 July 2011
Data protection questions raised over location analytics
27 July 2011
Welsh tunnel fire prompts "thorough" investigation
26 July 2011
Visit the Services news archive
BS 8453 helps firms meet increasing number of regulationsWe interviewed Ian Cornwall, Risk and Compliance Consultant, Bovill Ltd.
Inclusive Service – What Does it Mean to You?By Nick Fleming, BSI BSI has developed a new standard for assisting customerswww.customerservicemanager.com
New British Standard offers better protection for inventorsRead the press release for BS 8538, the specification for the provision of services relating to the commercialization of intellectual property rights
PAS 150 - The rehabilitation code of practiceBSI, UK Rehabilitation Council, and Department for Business Innovation and Skills launch a groundbreaking new specification for the provision of rehabilitation services.Read more...
Improving the quality of life for people with dementia – with PAS 800Improving the quality of life for people with dementia – new BSI guidance shows you howRead more...
New Environmental Standard on Direct MarketingTaking a leading role in shaping the industry, the Direct Marketing Association (DMA) has developed an alliance of like-minded member companies to partner with BSI British Standards to create the first standard for environmental performance in the field of direct marketing.
New Customer Services StandardsCustomer complaints can lead to a poor business reputation if they are not handled properly. Equally, organizations can gain valuable insight and determine the root causes of problems if they have an effective system of recording and analysing complaints in place.
Online recruitment code of practice - BS 8877
Need a specification for providing ICT facilities & services in workplaces?
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