Quality management

ISO 9001

Quality management standards

Quality matters to customers. If your business gives your customer a good experience they will return and continue to use your business. This is why quality management should be the top of your business agenda. 

Having a Quality Management System (QMS) in place will help your business meet its customers’ requirements, save money and time on resources, increase profits and give you that step you need to always be ahead of your competitors. 

ISO 9001 - the essential standard for your quality management system

BS EN ISO 9001 Quality management systems. Requirements is the world’s most popular standard. It’s been implemented by millions of organizations in over 175 countries.

ISO 9001 will give you a framework for building a QMS that reflects your organization's particular needs. A well-designed QMS will help you to plan, run and monitor every part of your business and continually improve on the areas that need some extra attention. It will also take you to the next step of your quality management journey and help prepare your organization for certification if you wish. Celebrate your business success by starting with the standard. 

ISO 9001 has been revised

Now is a perfect time to implement or review your existing QMS, as the world of quality management is changing. ISO 9001 has been revised to ensure it remains relevant to the marketplace and is now available for you to purchase today.

If you already certify to ISO 9001, your existing standard will eventually be withdrawn and a transition will need to be made to the new standard by 2018. So it’s crucial you plan for the new standard.

ISO 9001:2015 has just published

ISO 9001:2015 Quality management systems. Requirements is now available for to buy today.

Alternatively, you can take advantage of BSI Essentials: 9001, which includes both ISO 9001:2015 and its supporting standard, ISO 9000:2015, saving you 15% on the individual prices. BSI Essentials: 9001 also includes an online intuitive guide with commentary by experts to help you quickly understand the changes. 

BSI Essentials: 9001 - Single Licence

BSI Essentials: 9001 - 3 Licences

BSI Essentials: 9001 - 5 Licences

BSI Essentials: 9001 - 10 Licences

Bulk purchases

If you require more than 10 licences, please contact:

Roland Jones
020 8996 7884
Roland.Jones@bsigroup.com 

Buy your copy of ISO 9001:2015 or BSI Essentials: 9001 today.

Download our new white paper: A Small Business Owner's Simplified Guide to ISO 9001 and Business Improvement

Read our new white paper, A Small Business Owner's Simplified Guide to ISO 9001 and Business Improvement, where we highlight the changes to the standard, the benefits of adopting ISO 9001:2015 and explain how the standard can be interpreted from a small business perspective.


Download some useful documents for more information about the changes to ISO 9001:

ISO 9001 Made Easy. Your practical guide to the upcoming revision (PDF)

ISO 9001 and ISO 14001 General information sheet (PDF)

We have also prepared a short video from our ISO 9001 committee secretary about the changes to the standard and some useful whitepapers to start preparing for the change. Why not sign up for regular updates so we can keep you updated every step of the way?

Find out more


 

Other quality management systems standards

 

BS EN ISO 9004:2009 

Managing for the sustained success of an organization. A quality management approach

BS ISO 10005:2005
Quality management systems. Guidelines for quality plans

BS ISO 10006:2003
Quality management systems. Guidelines for quality management in projects

BS ISO 10007:2003
Quality management systems. Guidelines for configuration management


Customer satisfaction and complaints management standards

Maintaining a high level of customer satisfaction is a significant challenge for many organizations. One way of meeting this challenge is to put in place and use a customer satisfaction code of conduct. A customer satisfaction code of conduct consists of promises and related provisions that address issues such as product delivery, product returns, handling of personal information of customers, advertising and stipulations concerning particular attributes of a product or its performance.

BS ISO 10001:2007
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

BS ISO 10002:2004
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations


Customer satisfaction and complaints management books

Complaints management. Turning negatives into positives

Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007)

Related standards and books

BS EN 60812:2006
Analysis techniques for system reliability. Procedure for failure mode and effects analysis (FMEA) 

Demonstration of Conformity to a Standard: A Practical Guide for Suppliers and Customers

 

Visit the Quality and Sampling website for related standards and publications.

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ISO 9001

ISO 9001:2015, the essential standard for your quality management system is available for you to buy today


BSI Essentials: 9001

Includes both ISO 9001:2015 and its supporting standard, ISO 9000:2015 with commentary by experts to help you quickly understand the changes