Quality management

Quality management standards

Quality matters to customers. If your business gives your customer a good experience they will return and continue to use your business. This is why quality management should be the top of your business agenda. 

Having a Quality Management System (QMS) in place will help your business meet its customers’ requirements, save money and time on resources, increase profits and give you that step you need to always be ahead of your competitors. 

ISO 9001 - the best standard for quality

BS EN ISO 9001 Quality management systems. Requirements is the world’s most popular standard. It’s adopted by 951,000 organizations in over 175 countries.

ISO 9001 will give you everything you need to implement a QMS. Your QMS will help you to monitor every part of your business and continually improve on the areas that need some extra attention. It will also take you to the next step of your quality management journey and prepare you for certification to the standard. Celebrate your business success by starting with the standard. 

ISO 9001 is changing this year

Now is a perfect time to review your existing QMS or implement one as the world of quality management is changing. ISO 9001 is currently being reviewed and edited by a committee of industry experts to make sure it’s still relevant to the marketplace. The new version of ISO 9001 will be published in September 2015.

If you already implement ISO 9001 your existing standard will be withdrawn and a transition will need to be made to the new standard. So it’s crucial you use the new standard when it publishes.

How can we help you prepare for the change?

We will publish a final draft of ISO 9001 in July 2015 so you can get early insight into the standard and start preparing your business for the change. We are also updating ISO 9000 Quality management systems. Fundamentals and vocabulary to support using ISO 9001.

Download some useful documents for more information about the changes to ISO 9001:

ISO 9001 Made Easy. Your practical guide to the upcoming revision (PDF)

ISO 9001 and ISO 14001 General information sheet (PDF)

We have also prepared a short video from our ISO 9001 committee secretary about the changes to the standard and some useful whitepapers to starts preparing for the change. Why not sign up for regular updates so we can keep you updated every step of the way?

Find out more


Popular quality management systems standards

BS EN ISO 9000:2005
Quality management systems. Fundamentals and vocabulary

BS EN ISO 9001:2008
Quality management systems. Requirements

BS EN ISO 9001:2008 (A5 Laminated)
Quality management systems. Requirements

BS EN ISO 9004:2009 
Managing for the sustained success of an organization. A quality management approach


The ISO 9000 Standards Collection – Quality Management SystemsThe ISO 9000 Standards Collection

Save money with this enhanced PDF containing ISO 9000, ISO 9001 and ISO 90004.

 

 

View all current quality management systems standards.

 

Popular quality management systems books

Understanding ISO 9001:2008 and Process-based Management Systems (Second Edition) 

Ian Rosam and Rob Peddle

Download sample pages

Read more about quality management in accordance with ISO 9001

 

Creating a Process-based Management System for ISO 9001:2008 and Beyond (Second Edition) 

Ian Rosam and Rob Peddle

Download sample pages

Read more about quality management in accordance with ISO 9001:2008 and its core requirement of process management

 

Process Management Auditing for ISO 9001:2008 (Second Edition)

Ian Rosam and Rob Peddle

Download sample pages

Read more about quality management in accordance with ISO 9001:2008, with a particular focus on understanding and getting the most out of the audit process

 

We have a comprehensive range of books to help you implement a quality management system. View all quality management books

 

Other quality management systems standards

BS ISO 10005:2005
Quality management systems. Guidelines for quality plans

BS ISO 10006:2003
Quality management systems. Guidelines for quality management in projects

BS ISO 10007:2003
Quality management systems. Guidelines for configuration management


Customer satisfaction and complaints management standards

Maintaining a high level of customer satisfaction is a significant challenge for many organizations. One way of meeting this challenge is to put in place and use a customer satisfaction code of conduct. A customer satisfaction code of conduct consists of promises and related provisions that address issues such as product delivery, product returns, handling of personal information of customers, advertising and stipulations concerning particular attributes of a product or its performance.

BS ISO 10001:2007
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

BS ISO 10002:2004
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations


Customer satisfaction and complaints management books

Complaints management. Turning negatives into positives

Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007)

 

Related standards and books

BS EN 60812:2006
Analysis techniques for system reliability. Procedure for failure mode and effects analysis (FMEA) 

Demonstration of Conformity to a Standard: A Practical Guide for Suppliers and Customers

 

Visit the Quality and Sampling website for related standards and publications.

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