Quality management

ISO 9001

Quality management standards

Quality matters to customers. If your business gives your customer a good experience they will return and continue to use your business. This is why quality management should be the top of your business agenda. 

Having a Quality Management System (QMS) in place will help your business meet its customers’ requirements, save money and time on resources, increase profits and give you that step you need to always be ahead of your competitors. 

ISO 9001 - the best standard for quality

BS EN ISO 9001 Quality management systems. Requirements is the world’s most popular standard. It’s been implemented by millions of organizations in over 175 countries.

ISO 9001 will give you a framework for building a QMS that reflects your organization's particular needs. A well-designed QMS will help you to plan, run and monitor every part of your business and continually improve on the areas that need some extra attention. It will also take you to the next step of your quality management journey and help prepare your organization for certification if you wish. Celebrate your business success by starting with the standard. 

ISO 9001 is changing this year

Now is a perfect time to implement or review your existing QMS, as the world of quality management is changing. ISO 9001 is currently being reviewed and edited by a committee of industry experts to make sure it’s relevant to the marketplace. The new version of ISO 9001 will be published in September 2015.

If you already certify to ISO 9001, your existing standard will eventually be withdrawn and a transition will need to be made to the new standard by 2018. So it’s crucial you plan for the new standard.

How can we help you prepare for the change?

We will publish a final draft of ISO 9001 in July 2015 as part of Advanced Access so you can get early insight into the standard and start preparing your business for the change. ISO 9000 Quality management systems. Fundamentals and vocabulary, which is mandatory to use with ISO 9001, is also being updated.

Advanced Access coming soon

Before the official release of ISO 9001 in September this year, those keen to get an insight into the contents of the standards can obtain ISO 9001 Advanced Access in July. 

Advanced Access will provide you with: 

  • Access to the final draft standard: no technical changes will be made after this draft
  • Guaranteed delivery of the final standard as soon as it’s published

Be a step ahead of everyone else and get Advanced Access as soon as it becomes available in July. Watch this space for more information.

Download some useful documents for more information about the changes to ISO 9001:

ISO 9001 Made Easy. Your practical guide to the upcoming revision (PDF)

ISO 9001 and ISO 14001 General information sheet (PDF)

We have also prepared a short video from our ISO 9001 committee secretary about the changes to the standard and some useful whitepapers to start preparing for the change. Why not sign up for regular updates so we can keep you updated every step of the way?

Find out more


Popular quality management systems standards

BS EN ISO 9000:2005
Quality management systems. Fundamentals and vocabulary

BS EN ISO 9001:2008
Quality management systems. Requirements

BS EN ISO 9001:2008 (A5 Laminated)
Quality management systems. Requirements

BS EN ISO 9004:2009 
Managing for the sustained success of an organization. A quality management approach


The ISO 9000 Standards Collection – Quality Management SystemsThe ISO 9000 Standards Collection

Save money with this enhanced PDF containing ISO 9000, ISO 9001 and ISO 90004.

 

 

View all current quality management systems standards.

 

Popular quality management systems books

Understanding ISO 9001:2008 and Process-based Management Systems (Second Edition) 

Ian Rosam and Rob Peddle

Download sample pages

Read more about quality management in accordance with ISO 9001

 

Creating a Process-based Management System for ISO 9001:2008 and Beyond (Second Edition) 

Ian Rosam and Rob Peddle

Download sample pages

Read more about quality management in accordance with ISO 9001:2008 and its core requirement of process management

 

Process Management Auditing for ISO 9001:2008 (Second Edition)

Ian Rosam and Rob Peddle

Download sample pages

Read more about quality management in accordance with ISO 9001:2008, with a particular focus on understanding and getting the most out of the audit process

 

We have a comprehensive range of books to help you implement a quality management system. View all quality management books

 

Other quality management systems standards

BS ISO 10005:2005
Quality management systems. Guidelines for quality plans

BS ISO 10006:2003
Quality management systems. Guidelines for quality management in projects

BS ISO 10007:2003
Quality management systems. Guidelines for configuration management


Customer satisfaction and complaints management standards

Maintaining a high level of customer satisfaction is a significant challenge for many organizations. One way of meeting this challenge is to put in place and use a customer satisfaction code of conduct. A customer satisfaction code of conduct consists of promises and related provisions that address issues such as product delivery, product returns, handling of personal information of customers, advertising and stipulations concerning particular attributes of a product or its performance.

BS ISO 10001:2007
Quality management. Customer satisfaction. Guidelines for codes of conduct for organizations

BS ISO 10002:2004
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

BS ISO 10003:2007
Quality management. Customer satisfaction. Guidelines for dispute resolution external to organizations


Customer satisfaction and complaints management books

Complaints management. Turning negatives into positives

Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007)

 

Related standards and books

BS EN 60812:2006
Analysis techniques for system reliability. Procedure for failure mode and effects analysis (FMEA) 

Demonstration of Conformity to a Standard: A Practical Guide for Suppliers and Customers

 

Visit the Quality and Sampling website for related standards and publications.

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ISO 9001 is being revised

The world's most popular standard is changing this year, get ahead and start preparing today.