The little book of Quality Management for small businesses
A quality management system can benefit any business, regardless of whether the business is one person working alone or a multi-national organization.
For some businesses, however, knowing where to start is a problem and the idea of implementing a formal standard seems too difficult.
'The Little book of quality management for small businesses’ demystifies quality management by explaining key ideas in straightforward language and giving practical examples that readers can identify with.
Based on ISO 9001:2015, it illustrates how simple changes can improve customer service, build reputation and help businesses thrive, whether the reader is working as a sole trader or leading a large and complex workforce.
While some users might use the guide to introduce a quality management system into their business for the first time, others – including larger organizations with a well-established quality management system – will find it a useful tool for introducing the ideas behind quality management to new members of staff and contractors.