Creating a Process-based Management System for ISO 9001:2008 and Beyond (second edition)
Ian Rosam and Rob Peddle
- Quality management in accordance with ISO 9001:2008 and its core requirement of process management.
- To be used by all organizations and across all sectors, by those planning, implementing or maintaining a quality management system (QMS), or looking to improve business performance.
Creating a process-based management system for ISO 9001:2008 and beyond places the QMS at the heart of the organization. The clear and simple steps provided will be easy for an organization to follow, when building a business management system.
The book explains the underlying principles behind the ISO 9001 standard and its core requirement of process management, to ensure the business management system is forward looking, whilst delivering high performance against the requirements of ISO 9001:2008.
Contents of the book include:
- The process-based management system in context
- The process approach
- Designing your management system
- Process design
- Procedure design
- Linking of processes
- Key performance indicators (KPIs)
- Implementing the system
- Selecting a registration body
- Case studies
How “Quality” is applied within organizations is evolving. A quality management system needs to focus on how an organization operates day-to-day to deliver business objectives in an effective way.
This fully updated three-book series reflects the ISO 9001:2008 revisions and current learning on key issues. It sets out the practical steps needed to build a sustainable, scalable and business-focused process-based management system, which it places at the heart of the organization.
By helping to understand the risks to an organization’s continued performance, and by feeding this information back in to the management system, this series enables business processes to be a solid foundation for whatever the future might hold.
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Read a review of this book by BCS, The Chartered Institute for IT
Also available in the same series
About the authors
Ian Rosam and Rob Peddle are directors of the HPO (High Performance Organisation Group) and between them have a wealth of management experience. They have developed new and innovative approaches to ‘management by process’ and helped organizations of all sizes, from all sectors, improve their business performance. At the heart of this is the effective identification and management of their business processes. They have a deep-seated belief that the management of business processes is fundamental to an organization’s business success.
Also of interest
The new BSI Quality Management Self-assessment tool will give you confidence in your quality management policies and processes. It will allow you to assess your quality management system (QMS) and draw conclusions on your compliance with ISO 9001.