BS EN 13816:2002 - Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement – BSI British Standards

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BS EN 13816:2002

Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement

Status : Current   Published : May 2002

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BS EN 13816:2002 specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods.

It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender. Its use promotes the translation of customer expectations and perceptions of quality into viable, measurable, and manageable quality parameters.




Standard NumberBS EN 13816:2002
TitleTransportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement
StatusCurrent
Publication Date10 May 2002
International RelationshipsEN 13816:2002
Draft Superseded By00/703851 DC
DescriptorsTransportation, Logistics, Passenger transport, Quality, Performance, Quality management
ICS03.220.01
Title in FrenchTransport. Logistique et services. Transport public de voyageurs. Definition de la qualite de service, objectifs et mesures
Title in GermanTransport. Logistik und Dienstleistungen. Offentlicher Personenverkehr. Definition, Festlegung von Leisungszielen und Messung der Servicequalitaet
CommitteeSVS/11
ISBN0 580 39689 4
PublisherBSI
FormatA4
DeliveryYes
Pages40
File Size532.1 KB
Price£168.00


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