BS 8600:1999 - Complaints management systems. Guide to design and implementation – BSI British Standards

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BS 8600:1999

Complaints management systems. Guide to design and implementation

Status : Superseded, Withdrawn   Published : April 1999 Replaced By : BS ISO 10002:2004

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Standard NumberBS 8600:1999
TitleComplaints management systems. Guide to design and implementation
StatusSuperseded, Withdrawn
Publication Date15 April 1999
Withdrawn Date05 August 2004
Cross ReferencesBS 8800, BS EN ISO 9001, BS EN ISO 14001:1996, 09/257/EC, BS EN 30011-1:1993, BS EN 30011-2:1993, BS EN 30011-3:1993, AS 4269:1995
Replaced ByBS ISO 10002:2004
Supersedes Draft98/402476 DC
DescriptorsManagement, Management operations, Consumer-supplier relations, Design, Policy, Planning, Personnel, Resolution, Consumer protection, Access, Economic resources, Documents, Forms (paper), Performance, Effectiveness, Data acquisition, Data analysis, Quality auditing, Reports
ICS03.100.99 (Other standards related to company organization and management)
Title in FrenchSysteme de gestion des plaintes. Guide de conception et de mise en place
Title in GermanBeschwerdenverwaltungssysteme. Richtlinie zur Ausfuehrung und Implementierung
CommitteeSVS/8
ISBN0 580 28274 0
PublisherBSI
FormatA4
Pages20
Price£ 100.00


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