Contact Us
From the BSI Shop you can buy standards in hard copy and soft copy (where available), books, conferences, publicly available specifications (PASs) and Membership. If you wish to contact a specific location, please use the details and links provided.
BSI Shop Online Support
If you have problems with the BSI Shop:
• using the site
• downloading soft copies from the BSI Shop
• logging into your BSI Shop account
• general technical queries when you are using the BSI Shop site
Please contact our online support team on:
Email: tech.support@bsigroup.com
Tel: +44 845 086 9001
BSI Membership
If you have questions about BSI Membership accounts, please contact our dedicated membership team at:
Email: subscriptions@bsigroup.com
Tel: +44 845 086 9001
For PLUS accounts please contact:
Email: subscriptions@bsigroup.com
Tel: +44 845 086 9001
BSI Customer Services
For all other general enquiries including offline purchasing of hard copies, please contact BSI Customer Services:
Email: cservices@bsigroup.com
Tel: +44 845 086 9001
Fax: +44 (0)20 8996 7001
BSI Customer Services
389 Chiswick High Road
London
W4 4AL
United Kingdom
Map: Office location
Customer Feedback Form
We aim to provide as efficient and responsive a service as possible. We may create and set high standards, but we also want to meet them. Although we do all we can to exceed your expectations, sometimes things can go wrong. And when they do, we want you to tell us so we can put things right – as well as doing all we can to prevent the same thing from happening again. What’s more, we can continue to improve our service by listening and responding to your feedback. So please share your complaints, compliments and comments with us here.
How to give us your feedback
Online:
Complete the online form
Write to:
Customer Feedback
Customer Services
BSI
389 Chiswick High Road
Chiswick
London
W4 4AL
Telephone:
Contact Customer Services on +44 845 086 9001
Email:
cservices@bsigroup.com