Maintenance will be taking place on BSI Shop and standards catalogue on Wednesday 25 May between 17:00 to 23:00 BST. BSI Shop will be unavailable during this time. Please accept our apologies for any inconvenience caused during this essential maintenance work. Please come back later and try again.

Contact us

From the BSI Shop you can buy standards in hard copy and soft copy (where available), books, conferences, publicly available specifications (PASs), Membership, PLUS and Online Subscriptions.   If you wish to contact a specific location, please use the details and links provided below.


BSI Shop Online Support


If you have problems with the BSI Shop:

• using the site
• downloading soft copies from the BSI Shop
• logging into your BSI Shop account
• general technical queries when you are using the BSI Shop site

Please contact our online support team on:

Email: tech.support@bsigroup.com
Tel: +44 345 086 9001


BSI Membership


If you have questions about BSI Membership accounts, PLUS accounts or Online Subscriptions, please contact our dedicated membership team at:

Email: subscriptions@bsigroup.com
Tel: +44 345 086 9001


BSI Customer Services


For all other general enquiries including offline purchasing of hard copies, please contact BSI Customer Services:

Email: cservices@bsigroup.com
Tel: +44 345 086 9001
Fax: +44 20 8996 7001

BSI Customer Services
389 Chiswick High Road
London
W4 4AL
UK
Map: Office location 


Customer feedback form

We aim to provide as efficient and responsive a service as possible. We may create and set high standards, but we also want to meet them. Although we do all we can to exceed your expectations, sometimes things can go wrong. And when they do, we want you to tell us so we can put things right – as well as doing all we can to prevent the same thing from happening again. What’s more, we can continue to improve our service by listening and responding to your feedback. So please share your complaints, compliments and comments with us here.

How to give us your feedback

Online:
Complete the online form

Write to:
Customer Feedback
BSI Customer Services
389 Chiswick High Road
London
W4 4AL
UK

Telephone:
Contact Customer Services on +44 345 086 9001

Email:
cservices@bsigroup.com

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